IT Help

Have an IT question?

How can we help you?

Our Best Answer

How do I make a phone call with Skype for Business (Lync)? (Windows)

Deakin Staff who have been transitioned to Skype for Business Voice can make and receive phone calls using Skype for Business (formerly called Lync) on their Windows PC.

 

Dial an Internal contact by using their name

  1. On your PC, open Skype for Business (Lync)
  2. Type the person’s name in the search box. Contacts that match your search will be shown

    type name
  3. Hover over the contact and click the Phone icon to call.

    hover over icon
  4. Click the End Call icon end call to end the call.

Dial an Internal contact by using their extension number

  1. On your PC, open Skype for Business (Lync)
  2. Type the extension number of the person you want to call in the search box and then press Enter to call. Contacts that match your search will be shown

    type extention
  3. Click the End Call icon end call to end the call.

Dial an External contact by using their number

Note: International calling via Skype for Business is only available to authorised staff.
  1. On your PC, open Skype for Business (Lync)
  2. Type the phone number in the search box and then press Enter to call.:

    type number

 

    • For local calls, enter the number, no leading zero required (e.g., 51234567)
    • For mobile calls, enter the mobile number, (e.g., 0412345678)
    • For national calls, enter the area code and number, (e.g., 0291234567)
    • For international calls, enter the full country code and area code before the number (+25433678865)

3. Click the End Call Icon end call  to end the call.

Turned-off, logged-off or locked out?

If you need to make a call urgently, but your PC is off, if you’re logged-out or if you are locked out of your account, try these options:

  • Look for a wall phone or meeting room phone:
     
    • Dial 0 for external calls
    • Dial 888 for IT Service Desk
    • Dial 222 for Security
       
  • Use the Lync app on an iPad or tablet.
     
  • Use a mobile phone:
     
    • For IT Service Desk call 
      • Geelong – 03 5227 8888
      • Melbourne - 03 9244 6888
      • Warrnambool - 03 5563 3888
         
    • For Security call 1800 062 579


Did this answer your question?