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Recovering deleted email or calendar items (Outlook Web App)

Student email

Recover items within 14 days of deletion

Use the Outlook Web App to restore deleted items within 14 days of deletion.
 
Note: These options will only restore the selected mail/calendar item. They will not restore the folder structure containing the items. You will need to manually recreate your folder structure if required.
 
  1. Log into the Outlook Web App.
     
  2. Select the Deleted Items folder. Ensure the item(s) you're looking for are not listed here.
    If they are, simply drag them back to the appropriate folder within your inbox.


    Highlights the Deleted Items folder.
  3. Right-click on the Deleted Items folder, then click recover deleted items.

    Highlights the recover deleted items option.
  4.  A new browser window will open with a list of deleted items. Tick the items you would like to restore, then click recover.

    Shows ticked items and highlights the recover button.
  5.  A message will advise of the destination location(s). Click OK.

    Shows the recover items notification.

Staff email

Recover items within 30 days of deletion

Use the Outlook Web App to restore deleted items within 30 days of deletion.
 
Note: These options will only restore the selected mail/calendar item. They will not restore the folder structure containing the items. You will need to manually recreate your folder structure if required.
 
  1. Log into the Outlook Web App.
     
  2. Select the Deleted Items folder. Ensure the item(s) you're looking for are not listed here
    If they are, simply drag them back to the appropriate folder within your inbox.

    Highlights the Deleted Items folder.
  3. Right-click on the Deleted Items folder, then click recover deleted items.

    Highlights the recover deleted items option.
  4. A new browser window will open with a list of deleted items. Tick the items you would like to restore, then click recover.

    Shows ticked items and highlights the recover button.
  5. A message will advise of the destination location(s). Click OK.

     


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