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Video conferencing - support charges for external (commercial) parties

Charges for parties via commercial arrangement

Please note that these charges may differ to facilities hired through the Deakin Management Centre.

Element Charge Notes

Monday to Friday (irrespective of time of booking)

Phone or remote support for video conferences.

$100 per hour, or part thereof.

An example of this would be when a presenter calls the IT Service Desk to report that a video conference connection has dropped out. The connection is re-established remotely, without a communications engineer attending on-site. This type of support is suitable for most conferences.

Concierge service for video conferences.

Price on application.

A concierge service is available where a communications engineer is required to be present on-site, or to stay for the duration of the event. Because the services required differ from event to event, please contact the IT Service Desk for more information.

Saturday and Sunday

Phone or remote support for video conferences.

$300 inclusive of up to three hours; $100 per hour thereafter.

An example of this would be when a presenter calls the IT Service Desk to report that a video conference connection has dropped out. The connection is re-established remotely, without a communications engineer attending on-site. This type of support is suitable for most conferences.

Concierge service for video conferences.

Price on application.

A concierge service is available where a communications engineer is required to be present on site, or to stay for the duration of the event. Because the services required differ from event to event, please contact the IT Service Desk for more information.

Additional technical services and charges

Use of video conferencing bridge.

No additional charges.

The video conferencing bridge is a piece of equipment that facilitates multi-party video conferences. The video conferencing bridge can support dozens of sites connected simultaneously.

Connection of phone call to video conferencing bridge.

No additional charges (except cost of phone call).

Phone calls can also be connected to video conferences, if required—both land-line and mobile.

Booking and scheduling of video conferences

Price on application.

Conferences may be scheduled to automatically connect.

We prefer three days' notice for booking a video conference, and prefer 24 hours' notice for amendments.

Use of presentation mode with video conferencing.

No additional charges.

All video conferencing endpoints at the university are fitted with the capability to use presentation mode (where a presentation can be made from a laptop to the remote site).

Testing of conference connections to external parties.

No additional charges
(unless ISDN used).

We are happy to undertake a small amount of testing if you are dialing outside the University, to ensure that everything is set-up before the event.

Dial charges where Deakin dials out to external site (IP).

No additional charges.

Deakin encourages the use of IP for video conferencing, and therefore does not place any additional charges for the amount of IP traffic used during a conference.

Dial charges where Deakin dials out to external site (ISDN).

Price on application.

The pricing for ISDN varies by the location, time of day and length of call. We cannot give a standard price for dialing ISDN. We discourage the use of ISDN wherever possible, and prefer to use IP, if available.

Dial charges where external site dials into Deakin (IP or ISDN).

No additional charges.

Where an external party dials into Deakin, Deakin does not incur costs—the external party does. We do not charge for dial costs in this case. You will need to check with the external party or their Internet Service Provider (ISP) to determine what charges they will incur.

Working examples

John has hired a video conferencing meeting room at Deakin and would like to video conference with two external parties via IP. The video conference will go for two hours on a Tuesday afternoon, between 2pm and 4pm. John would like remote support only, and does not require a communications engineer on-site. He would like to make a test call with each of the two sites beforehand.

  • Two hours of video conferencing Monday - Friday at $100 per hour = $200.
  • Testing to ensure connection to remote parties is possible (included in charge).
  • Booking and scheduling of conference (included in charge).
  • Total: $200

Jane has hired a video conferencing meeting room at Deakin for an administrative meeting on a Saturday morning, from 10am to 12pm. She requires someone to be on-site during this time, and would like to use presentation mode.

  • Concierge service required for on site support (Price on Application).
  • Presentation mode (included in charge).
  • Booking and scheduling of conference (included in charge).
  • Total: $Price on Application


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