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Changing your PIN on Outlook Voice Access

Outlook Voice Access uses a Personal Identification Number (PIN) to secure your voicemail messages and personal greetings. This helps to prevent unauthorised parties accessing your data. When a new voicemail inbox is created, a temporary PIN is emailed to you.

When you log-in for the first time, you will immediately be asked to change your temporary PIN to one of your choice.

Changing your PIN using a phone

  1. If you know your PIN, you can log-in to your voicemail inbox on your phone by pressing the messages button, and entering your current PIN, followed by the hash (#) key.
  2. At the Outlook Voice Access main menu, say "Personal Options".
  3. Choose option 3 to change your PIN.
  4. Enter your new PIN, followed by the hash (#) key. Your new PIN must be at least 4 digits long.
  5. Re-enter the new PIN as verification and press the hash (#) key again.
  6. To quit, hang up or press the End Call soft key.

Resetting your PIN using the Outlook Web App

If you've forgotten your PIN, you can reset it using the Outlook Web App.

  1. Log on to the Outlook Web App using your Deakin username and password.
  2. Click Settings > Options.

Highlights the Settings icon and the Options button.

3. Click Phone > Voicemail > Reset my voice mail PIN... (You may need to scroll down to see the reset PIN section).

Shows the voice mail tab within the Phone menu.

4. Click yes to confirm the reset request.

Shows the PIN confirmation window.



You will receive a new temporary PIN via e-mail. The next time you call Outlook Voice Access, you will be asked to change your temporary PIN to a new one of your choice.

More Information: A flowchart-style menu diagram for Outlook Voice Access can be found in the links below.

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