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How do I divert a call to Voicemail with Skype for Business (Lync)? (Windows)

Deakin Staff who have been transitioned to Skype for Business Voice can make and receive phone calls using Skype for Business (formerly called Lync) on their Windows PC.

Note: This feature is only available to staff who have been activated in Skype for Business Voice via Deakin Unplugged. All staff will be progressively activated during 2015/16 - you'll receive email communications and on-site support when your area is due to be switched. For more information, visit

For Mac computers, please see How do I divert a phone call to my Voicemail in Lync? (Mac).

To divert an incoming call:

  1. When the call 'pop-up' appears, click Options.

    Click Options.

  2. Select one of the options:
    • Voicemail to divert the call to your voicemail.
    • Reply by IM to reply by instant message instead (only available if the person is calling you from Lync, not for regular phone calls).
    • Set to Do Not Disturb to reject the call and divert it to your voicemail, then reset your Lync presence to Do Not Disturb.

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