Have an IT question?
Our Best Answer
How do I request a shared (department) mailbox account?
The Request a department or generic email account form (staff access only) is used to request a new mailbox (account) in Exchange. The mailbox may be used for sending and receiving email, or as a generic calendar, or both purposes.
Note that you cannot request both an account and a distribution group with the same email address. If you create an account, using this form, the account may then be added as a member of a distribution group. In that case, email sent to the group will be sent to this account. A group may also be used to manage permissions for the account created and its folders. See Create a Distribution Group.