IT Help

Have an IT question?

How can we help you?

Our Best Answer

An assignment has failed to submit to Turnitin. What do I do?

Next to the assignment is an arrow pointing up to a tray.
Click on this to allow you to try and resubmit the assignment to Turnitin.

If resubmitting fails, you may need to have a look at the file.
If it contains too many images, is an unsupported file type or too large it will fail.

Only the following file format are accepted:

  • MS Word  (.doc,.docx)
  • MS PowerPoint (.ppt, .pptx)
  • WordPerfect (.wpd)
  • Rich Text Format (.rtf)
  • Open Office documents (.odt files)
  • Adobe Acrobat  PDF (.pdf)
  • PostScript (.ps)
  • HTML (.htm, .html)
  • Hangul (HWP)
  • Google Docs (submitted via the Google Drive submission option)
  • Plain text  (.txt).

The file size must not exceed 40 MB.

Files that are password protected, encrypted, hidden, system files, or read only files cannot be uploaded or submitted to Turnitin.


Did this answer your question?