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How do I send a message or make a video call in Skype for Business (Lync)?

To send an instant message

  1. Open Skype for Business (Lync).
     
  2. In the search box, type the name of the person you want to message.

    Type the name of the person.
  3. Hover over the contact's profile photo to reveal the options.

     Hover over the contact's profile photo.
  4. Click the Instant Message icon.

    Click the Instant Message icon.
  5. Type your message in the chat box and press Enter to send.

    If the contact accepts and returns a message, you can continue the instant-message conversation (a message will show if the contact is typing a response).
     
  6. To escalate to a video-chat, click the Video icon in the message window.

    Click the Video icon. 

To make a video call

  1. Take a moment to put on your headset.
     
  2. Open Skype for Business (Lync).
     
  3. In the search box, type the name of the person you want to message.

    Type the name of the person.
  4. Hover over the contact's profile photo to reveal the options.

     Hover over the contact's profile photo.
  5. Click the Video Call icon.

    Click the Video call icon.

    A video call window will open. If the contact accepts the video call you can continue your conversation in the video call, instant message, share your screen and share content.
     
  6. To end the video call, click the End Call icon


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