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Deakin Web Guest - Getting started


Web Guest allows you to easily join a Deakin video conferences using the web browser on your PC, Laptop or MAC. It is available to external participants, staff and students, both on and off the Deakin network.

By clicking on a Web Guest link, a call page is launched in your browser. You can share your camera and microphone, and hear and see the other participants in the conference.
You will also be able to view Presentations sent from the Far End sites.

You can use Chrome, Firefox, Internet Explorer or Safari. The Deakin Web Guest solution includes a browser plug-in that is downloaded and installed by the caller on the local machine. For Google Chrome, the web page prompts the user to install the Cisco Jabber Guest Add-on and Cisco Jabber Guest Extension.

For all other browsers, the Cisco Jabber Guest web page prompts the caller to download and install the plug-in the first time the service is used.
New plug-ins are periodically made available with fixes and new functionality. The caller is prompted to download and install the new plug-in the next time an attempt is made to place a call.

How do I find a Deakin Web Guest link?

How to Connect using your PC or Mac

This example demonstrates connecting to the "Deakin University Test VMP 36910" using Deakin Web Guest

  1. Connect your web camera and headset to your computer.
  2. Click on the web guest link you were provided, for this example it is:
    Connect to the Test VMP using Web Guest
  3. If this is the first time you are using Web Guest on this computer, you will be prompted to install the 'Cisco Jabber Guest' plug in.
    Follow the on-screen prompts for the installation - the following are some examples only, as the steps will vary between web browsers.

    Firefox on a PC
    1. Click 'Download'.
    2. A popup will appear - select 'Save File'.
    3. Navigate to the your downloads folder.
    4. Double-click on the file to install the plug in.

    Safari on a Mac

    1. Click 'Download'.
    2. Navigate to the your downloads folder.
    3. Double-click on the JabberGuest-plug-in_for_Mac.dmg file, then double click on Cisco Jabber Guest plug-in to install it in the Internet plug-ins library.

4. Depending on your computer settings, you may get a pop up or prompt requesting to allow  Jabber Guest in your computer firewall.  Select to allow Jabber Guest.

 (Your calls won't work if Jabber Guest is blocked at the firewall.)


5. A pop up requesting to access your microphone and camera will appear.

pop up

  • Select 'Allow' if you only want to allow for this session.
  • Select 'Always Allow' if you always want to allow access to your microphone and camera when in a Jabber Guest call - (Preferred).

Note: If you select 'Deny' you will not be able to use Deakin Web Guest in that session. If you accidentally selected Deny, refresh your browser and you can select again.

6. You should now get a 'Ready to Call' page with the number and name of the VMP, and be able to preview your camera before you call. When you are ready to dial, click the 'Call' button.

ready to call

For more information, refer to the Deakin Web Guest FAQ

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