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Deakin mobile - Add an international voice roaming plan
What is an international voice roaming plan?
An International Roaming Voice Plan will provide you with:
- a set monthly allowance to use towards voice calls made and/or received, and SMS messages made on your eligible Telstra Post-paid mobile in all international destinations; and
- a discount on all voice calls made and/or received, and SMS messages made on your eligible Telstra Post-paid mobile in selected international destinations.
There are two International Roaming Voice Plans. The summary of these plans is set out below and is correct as at September 2014.
|Minimum Monthly Access Fee||Included monthly allowance for voice calls made and received and SMS messages made in all international destinations (available from activation)||Discount on all voice calls made and received and SMS messages made in selected international destinations|
Where does an international voice roaming plan apply?
The discount on all voice calls made and/or received and SMS messages made will apply in the following countries:
|China||Germany||Italy||New Zealand||South Africa||United Arab Emirates|
Use of included allowance and discount
Included allowance and discount cannot be used for content charges, data, video calls, satellite calls or MMS when overseas. You will be charged your applicable international roaming charges for use of such services.
Included allowance can be used towards voice calls made/received and SMS messages made in all international destination. Unused allowance expires each month.
Included allowance and discount cannot be used while in Australia. You will be charged your applicable rates for any usage while in Australia.
Your plan will continue on a month-to-month basis until you cancel the plan with Telstra. When you first start a International Roaming Voice Plan part-way through a billing period, your first bill will have additional charges. It will include your monthly charge in advance, plus a proportion of your monthly charge based on the number of days left in the billing period. Your Monthly Call Allowance for that billing period will be pro-rated according to the days your plan was active in that month.
The monthly allowance of your International Roaming Voice Plan will be deducted from your total voice call and SMS message usage after all eligible voice and SMS message usage has been discounted at the applicable rate.
Call rates that apply to your service when you make/receive calls overseas can be viewed at international roaming pricing and the SMS rates are set out in Our Customer Terms.
We automatically send you SMS alerts (if your device is capable of receiving SMS) to notify you of pricing information for each country that you roam to.
You’ll also receive SMS alerts when you use 50%, 85% and 100% of your monthly call allowance.
Full terms (including eligible countries, the fees and charges for the International Roaming Voice Plans), are set out in the Telstra Mobile section Part I – Heading overseas (Roaming) (as varied from time to time).
How do I request an international roaming voice plan for my service?
Personal plan users
For any additional service you wish to access on your mobile plan, you will need to contact the TCS Helpdesk:
- email firstname.lastname@example.org
- phone 1800 802 764 option 2
You will need to provide your account password before changes can be made. Where additional costs may be incurred, you will be required to request the service via your Deakin email to ensure that your request can be accurately tracked. TCS Helpdesk will send you a reference number for each enquiry that you make via email (you should request one if you contact TCS Helpdesk by phone). Document your reference number so you can track the progress of your request.
Note: Apple iPad data packs & Mobile broadband devices are not available.
Corporate plan users
Services that may incur additional costs can only be requested via the Faculty, Institute or Other Area's mobile plan contact, with the approval of your manager.
Your contact person will then need to request these service changes for you via the IT Service Desk. Change requests must be processed this way and not directly with Telstra