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Who can publish a Knowledge Base article in ServiceNow?
A Knowledge Publisher can review and publish a submission for new article or an update to an existing article.
If your area doesn't have a publisher, simply assign the submission to the "Service Desk, Des" queue.
The Knowledge Publishers for IT Help articles are:
|Team / Area||Content this area can publish||Publishers|
|Service Desk||All eSolutions, CloudDeakin and SIPU||
|AV & Networking||AV & Networking||
|Channels & Platforms||Channels & Platforms||
|Desktop Infrastructure Engineer||Desktop Infrastructure Engineer||
|Learning Environments, DLF||Learning Environments, DLF||
|Program Management Office||Program Management Office||
|Process and Performance||All eSolutions, CloudDeakin and SIPU||
|Vendor Management||Vendor Management||
The Knowledge Publishers for Student Services Network articles are:
|Team / Area||Content this team can publish||Publishers|
|Student Services Network||All Student Services Network||