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CloudDeakin: Unable to send an email message to classlist or individual. How can I resolve this?

If you are within CloudDeakin, and you try to send an email message to either a classlist or individual, you may encounter 
"Error Not Authorised.
You are not authorised to view the page you are trying to reach"

Error message Not Authorised

 

If so, it’s likely that you have an active Quiz in progress.
Go to your Update alerts and check if you have a Quiz in Progress; complete and submit the Quiz to re-enable your ability to send email within CloudDeakin.

 Complete quiz alert

 

If this does not resolve your issue, and you are still unable to send email from within CloudDeakin, please contact the eSolutions IT Service Desk.


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