IT Help

Have an IT question?

How can we help you?

Our Best Answer

Cloud Learning Help

Help and information about Deakin's cloud learning environments

CloudDeakin help

Most CloudDeakin issues can be quickly solved by checking your browser settings.

If you're still having problems with CloudDeakin, these steps and checks may help you:

  1. Make sure you have activated your Deakin username and password
  2. Ensure you meet the computing, connectivity and capability requirements
  3. Run a system check before you log in

It may also help to clear your browser cache and cookies.

For more help and support for CloudDeakin, see our CloudDeakin Help Pages.

Deakin Video help

Powered by Mediasite, Deakin Video enables students to view and download audio and video of recorded classes and web recordings through CloudDeakin.

For more help with accessing and using Deakin Video, visit our Deakin Video help pages and Cloud Learning FAQs

Bb Collaborate Ultra help

As Bb Collaborate Ultra is entirely web-based, there is no software to install.

Note: Google Chrome is the preferred browser.

Students: For help with accessing and using Bb Collaborate Ultra, visit our BbCollaborate Ultra help pages and Cloud Learning FAQs.

Staff: For help with accessing and using Bb Collaborate Ultra, visit our BbCollaborate Ultra help pages.

DeakinSync help

For help with using DeakinSync, log in to DeakinSync and find Deakinsync support in the desktop's left-hand navigation and on the mobile home page.

DeakinAir help

For help with accessing and using DeakinAir, visit our DeakinAir help pages and Cloud Learning FAQs.

Did this answer your question?