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Cloud Learning Help
Help and information about Deakin's cloud learning environments
Most CloudDeakin issues can be quickly solved by checking your browser settings.
If you're still having problems with CloudDeakin, these steps and checks may help you:
- Make sure you have activated your Deakin username and password
- Ensure you meet the computing, connectivity and capability requirements
- Run a system check before you log in
It may also help to clear your browser cache and cookies.
For more help and support for CloudDeakin, see our CloudDeakin Help Pages.
Deakin Video help
Powered by Mediasite, Deakin Video enables students to view and download audio and video of recorded classes and web recordings through CloudDeakin.
Bb Collaborate Ultra help
As Bb Collaborate Ultra is entirely web-based, there is no software to install.
Note: Google Chrome is the preferred browser.
Staff: For help with accessing and using Bb Collaborate Ultra, visit our BbCollaborate Ultra help pages.
For help with using DeakinSync, log in to DeakinSync and find Deakinsync support in the desktop's left-hand navigation and on the mobile home page.